Problem Solving Skills

In this course, you will learn the most important skills and most applicable tools of successful problem solving in a fast and efficient way.

Skills you will learn

 The ability to develop creative problem solving strategies
 The ability to use a toolbox of problem-solving methods
 The ability to make good and rational decisions

About this course

The ability to solve problems has become a vital skill. We need to be able to face new problems, confident in our ability to find workable solutions. We need to possess both logical and creative problem-solving skills to succeed in today’s business world.

This online course outlines different problem-solving tools that can be used to look at a particular problem from different perspectives. This will help you with finding solutions that were not immediately obvious. We will also describe techniques that bring structure to the decision making process.

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Critical thinking – the application of scientific methods and logical reasoning to problems and decisions – is the foundation of effective problem solving and decision making. Critical thinking enables us to avoid common obstacles, test our beliefs and assumptions, and correct distortions in our thought processes. Gain confidence in assessing problems accurately, evaluating alternative solutions, and anticipating likely risks. Learn how to use analysis, synthesis, and positive inquiry to address individual and organizational problems and develop the critical thinking skills needed in today’s turbulent times. Using case studies and situations encountered by class members, explore successful models and proven methods that are readily transferable on-the-job.

Upon completing this course, you will be able to:
1. Choose and apply appropriate problem solving and decision making processes and methods
2. Identify common obstacles to effective problem solving and decision making
3. Recognize the human variable in problem solving and decision making
4. Assess major conceptual blocks and significant situational challenges
5. Apply concepts to enhancing personal development and organizational performance
6. Explain the key elements of problem solving and decision making and the barriers